Frequently Asked Questions

Product Information

Q: Are your products made of genuine leather?
A: Yes, we use only premium quality genuine leather for all our products. Each piece is carefully crafted for durability and style.

Q: How can I tell if leather is authentic?
A: Genuine leather has natural imperfections, a distinctive smell, and becomes softer over time. For more details, visit our Leather Guide.

Q: Do you offer custom-made products?
A: Yes, we provide customization options for select items. Please see our Custom Orders page for more information.

Ordering & Payment

Q: What payment methods do you accept?
A: We accept all major credit cards, PayPal, and bank transfers. All transactions are securely processed.

Q: Is my payment information secure?
A: Absolutely. We use SSL encryption and never store your payment details.

Q: Can I modify or cancel my order after placing it?
A: Orders can be modified or canceled within 24 hours of placement. Contact us immediately through our Order Support page.

Shipping & Delivery

Q: How long does shipping take?
A: Standard shipping takes 5-10 business days. Express options are available at checkout.

Q: Do you ship internationally?
A: Yes, we ship worldwide. Shipping costs and delivery times vary by destination.

Q: Can I track my order?
A: Yes, you’ll receive a tracking number via email once your order ships.

Returns & Care

Q: What is your return policy?
A: We accept returns within 14 days of delivery for unused items in original condition. See our Return Policy for details.

Q: How should I care for my leather product?
A: We recommend using a quality leather conditioner and storing items in a cool, dry place. Avoid prolonged exposure to sunlight and moisture.

Q: What if my product arrives damaged?
A: Contact us immediately with photos of the damage. We’ll arrange for a replacement or refund.

For more assistance, visit our Help Center.